Last updated: 8th December 2024
1. Introduction
1.1. These terms and conditions (“Terms”) govern your use of our website, Lunium London (“we,” “us,” or “our”), which operates the online clothing store at www.luniumlondon.com (the “Website”). By using our Website or placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding.
1.2. If you do not agree to these Terms, you must not use our Website or place any orders.
1.3. We reserve the right to update or amend these Terms at any time. Any changes will be posted on this page and will be effective immediately upon publication.
2. Products and Orders
2.1. Product Descriptions: We make every effort to ensure that the products displayed on our Website are described as accurately as possible. However, we do not guarantee that the product images, descriptions, or other content on the Website are free from errors or omissions.
2.2. Availability: All products are subject to availability. We will inform you if any items in your order are out of stock and will offer you the option to amend or cancel your order.
2.3. Order Acceptance: By placing an order, you make an offer to purchase the selected items in accordance with these Terms. We reserve the right to accept or decline your order for any reason, including if an item is out of stock, if we are unable to process your payment, or if there is a pricing error.
2.4. Contract Formation: A legally binding contract is formed between us and you when we confirm acceptance of your order through an email confirmation. Until this point, your order is an offer and is subject to our acceptance.
3. Pricing and Payment
3.1. Pricing: All prices on the Website are displayed in GBP (£) and include VAT (where applicable) at the prevailing rate, unless otherwise stated. We reserve the right to change our prices at any time, but any such changes will not affect orders that have already been accepted.
3.2. Payment: Payment must be made at the time of ordering. We accept payment through Mastercard, Visa, American Express, Apple Pay and Google Pay. Payment will be processed through a secure payment gateway. You confirm that the payment details you provide are accurate and that you are authorised to use the payment method.
3.3. Currency: All transactions are processed in GBP (£), and any foreign currency conversions or exchange rates are the responsibility of the customer.
4. Delivery and Shipping
4.1. Delivery Address: You are responsible for ensuring that the delivery address provided is correct and complete. We are not liable for any delays or non-delivery due to incorrect or incomplete address details.
4.2. Delivery Times: We aim to dispatch orders as quickly as possible. However, delivery times may vary depending on your location and the delivery method chosen. Estimated delivery times are provided at checkout, but these are not guaranteed.
4.3. Shipping Costs: Shipping costs will be calculated at checkout based on the delivery method and location.
4.4. International Delivery: We offer international shipping to select countries. Please check our shipping policy for more details.
4.5. Risk and Ownership: Risk of damage to or loss of products passes to you once the products are delivered to the specified address. Ownership of the products passes to you once full payment has been received.
5. Cancellation and Returns
5.1. Right to Cancel: You have the right to cancel your order within 14 days of receiving your goods, without giving any reason, under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. To exercise your right to cancel, you must notify us within 14 days of receiving your order.
5.2. Return of Goods: If you wish to return an item, it must be unused, unworn, and in its original packaging, with all tags attached. You must return the item to us within 14 days of notifying us of your intent to cancel.
5.3. Refunds: Upon receipt and inspection of the returned items, we will issue a refund for the purchase price of the item (excluding any shipping costs) to the payment method used at the time of purchase. Refunds will be processed within 14 days of receiving the returned goods.
5.4. Exclusions: Some items, such as underwear, swimwear, and sale items, may be non-returnable for hygiene reasons. Please check our Returns Policy for more details.
6. Privacy and Data Protection
6.1. Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy, which explains how we collect, use, and protect your personal information.
6.2. Data Protection: We comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) to protect your personal data.
7. Intellectual Property
7.1. Ownership of Content: All content on the Website, including but not limited to logos, product images, text, and graphics, is owned by us or our licensors and is protected by intellectual property laws. You may not use any of this content without our express written permission.
8. Liability
8.1. Limitation of Liability: To the fullest extent permitted by law, we will not be liable for any loss or damage that arises from the use of the Website or the products, except where it is caused by our negligence or breach of contract.
8.2. Force Majeure: We are not liable for any delay or failure to perform our obligations under these Terms if such failure is due to circumstances beyond our control, including but not limited to natural disasters, acts of government, or network failures.
9. Governing Law and Jurisdiction
9.1. These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
Lunium London
info@luniumlondon.com