Who we are
Lunium London (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.luniumlondon.com, purchase products, or interact with us in other ways.
By using our website and services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
Information we collect
We collect personal information when you use our website, create an account, make a purchase, sign up for newsletters, or interact with our customer service. This information may include:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit/debit card details, PayPal account details, or other payment methods.
- Transaction Data: Order history, products purchased, and any special requests made.
- Technical Data: IP address, browser type, device information, and browsing activity on our website.
- Marketing and Communications Data: Your preferences in receiving marketing communications and responses to those communications.
How we use your information
We use your personal information for the following purposes:
- Processing Orders: To process and fulfil your orders, including delivering products, sending invoices, and providing customer support.
- Improving Services: To enhance your shopping experience, such as personalising product recommendations or analysing trends.
- Marketing: To send promotional emails, special offers, and newsletters (you can opt out at any time).
- Legal Obligations: To comply with applicable laws, including fraud prevention and dispute resolution.
- Customer Support: To respond to inquiries, resolve issues, or manage your account.
Legal basis for processing your data
We process your personal data based on the following legal grounds:
- Contractual Necessity: To process and deliver your orders.
- Legitimate Interests: For improving our website and services, marketing, and fraud prevention.
- Consent: When you subscribe to our newsletter or agree to our terms and conditions.
- Legal Obligation: To comply with tax, accounting, and other legal obligations.
How we share your information
We may share your personal data with third parties in the following circumstances:
- Service Providers: Companies who help us run our business, including payment processors, delivery services, email providers, and IT service providers.
- Legal Authorities: When required to do so by law, such as complying with legal obligations, court orders, or regulatory requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or damage. These measures include encryption, secure servers, and restricted access to your data.
However, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of data transmitted to our website.
Your Rights
Under the GDPR, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request the correction of inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to certain conditions.
- Restriction: You can request the restriction of the processing of your personal data in certain circumstances.
- Objection: You can object to our processing of your data, including for direct marketing.
- Data Portability: You can request a copy of your personal data in a structured, commonly used format.
- Withdraw Consent: If we rely on your consent to process your data, you can withdraw your consent at any time.
If you would like to exercise any of these rights, please contact us at help@luniumlondon
Cookies
We use cookies to enhance your experience on our website. Cookies are small text files placed on your device that help us remember your preferences and improve our services. You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect some functionality on our website.
For more information on how we use cookies, please refer to our Cookie Policy.
Children’s Privacy
Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately, and we will take steps to delete it.
Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
How long we retain your data
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: help@luniumlondon.com